Job Description

Checkout and Service Host Team Associate

This position is responsible for assisting in the operation of a department. An individual in this position will be expected to perform additional job related responsibilities and duties throughout the facility as assigned and/or as necessary.

Essential Functions
A n individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation.

Provides customer service by acknowledging the customer; identifying customer needs; assisting with purchasing decisions; locating merchandise; resolving customer issues and concerns; promoting products and services; operating equipment, such as cash registers and related tools, to process customer purchases using appropriate procedures for different payment types and items sold; maintaining a safe shopping environment; and a ppropriately representing and supporting the company's mission.

Receives, stocks, and organizes merchandise and supplies from distribution centers and suppliers throughout the facility by managing inventory flow; following company policy and procedures for utilizing equipment appropriately; merchandising; working inventory exceptions; correcting shelf c apacities; and completing and retaining required paperwork, logs, and other documentation.

Maintains the front end service area in accordance with company policies and procedures by assisting customers with transporting items; loading merchandise into customer vehicles; processing merchandise returns, refunds, exchanges, and warranty repairs; assisting customers with self- checkout (SCO's); encouraging customers to use self-checkouts; explaining functionality of the registers and current updates; keying items Universal
Product Code (UPCC), suspending transactions, and completing transactions as needed; operating, cleaning, maintaining, and trouble-shooting equipment (for example, cash recycler, register) and related tools to process currency (for example, accounting records, files, customer transactions) using appropriate procedures for different payment types and items sold (All stores except those in Alaska and Hawaii); locating out-of-stock merchandise for customers; returning merchandise to appropriate departments; removing damaged or out-of-date goods; setting up, cleaning, and organizing product displays; keying price changes and updating signage; striving to meet front-end performance goals; and monitoring the area of s hrink, security risks, and safety.

Supports store operations by executing daily workload and processes; following One Best Way (OBW) standards and procedures; participating in team meetings to learn daily and weekly objectives; communicating with team leads to understand daily priorities; training with academy trainers to e nhance and develop skills; and escalating business area issues or needs to facility leadership.

Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; a nd applying these in executing business processes and practices.

Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and r ecommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.

Competencies
A n individual must be proficient in each of the competencies listed below to successfully perform the responsibilities of this position.

Point-of-Sale - Follows proper procedures to prevent shrink and follows applicable laws and regulations when selling items to Customers. Assists
Customers with payment methods, return policies, and location of items when asked. Uses the cash register and completes Customer sales in a t imely manner. Reports complaints, shrink issues, and problems with products, services, and work areas.

Stocking/Receiving - Follows proper procedures to prevent theft and loss when stocking, receiving, maintaining, and securing goods. Receives, stages, and delivers goods to appropriate areas throughout the Facility in a timely manner. Reports complaints and problems with products, services, a nd conditions in the stocking/receiving area. Uses stocking/receiving supplies and equipment according to company policies and procedures.

Front-End - Follows proper procedures to prevent shrink when monitoring, cleaning, and stocking the Front-End area. Keeps the Front-End area clean, monitors loss controls, and helps Customers find, purchase, and load items in a timely manner. Reports complaints, shrink issues, and problems with Front-End products, services, and work areas. Uses Front-End equipment and stocks supplies according to company policies and p rocedures.

Accounting - Follows cash management guidelines and related laws and regulations when reconciling and reporting financial transactions (All stores e xcept those in Alaska and Hawaii).

Customer/Member Centered: Serve the Customer/Member - Shows care and concern when serving our customers/members. Asks questions in order to understand customer/member needs. Uses policies and information in order to exceed customer/member expectations. Finds and uses the right r esources (people, products, tools) at the right time in order to resolve customer/member requests.

Judgment: Make Effective Choices - Uses policies, procedures, and/or guides to make good choices. Uses data and facts in order to make day-to-day d ecisions and involves others as needed. Recognizes what might be a problem and informs those who can correct it.

Published On 09/09/2019 This job description supersedes all prior descriptions Page 1 of 3
WMFH12562

Job Description

Checkout and Service Host Team Associate

Planning and Improvement: Plan for and Improve Work - Accepts responsibility and meets expectations for own work. Identifies steps needed in order t o carry out work as required.

Influence and Communicate: Share Information - Listens to others and asks questions to learn about what is needed. Communicates the right i nformation to associates and leaders when they need it. Communicates in a respectful and professional manner.

Execution and Results: Get Results - Makes sure work is done correctly. Works on top priorities first. Makes a consistent effort to get results. Meets d eadlines. Takes action in order to solve problems so work can be completed in a timely manner.

Ethics and Compliance: Perform to Ethical Standards - Follows company policies and procedures (for example, the Ten Foot Rule). Shows integrity a nd ethical behavior in all work situations. Reports ethical and compliance issues promptly.

Adaptability: Adapt - Adapts to changing work demands. Stays focused on own work when faced with change or difficulties. Stays open to and learns f rom assignments and feedback.

Physical Activities
T he following physical activities are necessary to perform one or more essential functions of this position.

O bserves associate, customer, or supplier behavior.

E nters and locates information on computer.

M oves up and down a ladder.

C ommunicates effectively in person or by using telecommunications equipment.

C reates documents, reports, etc., using a writing instrument (such as a pencil or pen) or computer.

G rasps, turns, and manipulates objects of varying size and weight, requiring fine motor skills and hand-eye coordination.

V isually locates merchandise and other objects.

V isually inspects equipment.

S afely operates large power equipment.

R eaches overhead and below the knees, including bending, twisting, pulling, and stooping.

M oves, lifts, carries, and places merchandise and supplies weighing up to 25 pounds without assistance.

V isually verifies and reads information, often in small print.

S its for long periods of time.

S tands for long periods of time.

Work Environment
W orking in the following environment is necessary to perform one or more of the essential functions of this position.

Moves over sloping, uneven surfaces such as the parking lot, building perimeter, receiving bays, sections of the facility which have temporary cracks, o r areas under repair.

W orks in areas requiring exposure to varying temperatures, extreme heat or cold, and/or wet, damp, or drafty conditions.

W orks varying shifts as required.

Entry Requirements

• Preferred Qualifications
• P roficient in Spanish and English

Published On 09/09/2019 This job description supersedes all prior descriptions Page 2 of 3
WMFH12562

Job Description

Checkout and Service Host Team Associate

Job Types: Full-time, Part-time

Pay: $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Evening shift
• Night shift

Weekly day range:

• Weekends as needed

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person